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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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rmaddenc

August 28, 2025

5  out of  5
rating by rmaddenc
"Stephanie is always very responsive and helpful! She really advocated for me when resolving a claim. Highly recommend."
We responded:
"Thrilled to be your risk professional. "
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Joy L (Joyful)

August 27, 2025

5  out of  5
rating by Joy L (Joyful)
"Stephanie Hale-Smith and her team have been absolutely wonderful to work with for our home and auto insurance. She has helped us navigate a very difficult home claim and working with multiple State Farm Adjusters throughout this Summer regarding our claim and every time we reach out to her she responds and assists us immediately! I highly recommend and her and her office to everyone looking for a new insurance agent!"
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Trina Watson

August 27, 2025

5  out of  5
rating by Trina Watson
"I absolutely LOVE Stephanie and her team! Their customer service is exceptional and beyond measure!! I was seeking an insurance quote for my auto and home. I called the office, they listened to what I needed for my family, and they quickly provided me with an exceptional rate. They went above and beyond to clearly explain all the benefits associated with my insurance. They truly care about the customers’ needs, and they take pride in their service! I highly recommend Stephanie and her team for your insurance needs. Don’t delay, call the best agent today!"
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Robert

August 26, 2025

5  out of  5
rating by Robert
"Excellent quick service_highly recommend"
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charlene mcafee

August 26, 2025

5  out of  5
rating by charlene mcafee
"Ms. Hale-Smith is always available to speak to me via phone whenever I call, even if she needs to put the other call on hold for a few minutes! If she cannot answer my questions quickly, she will get back with me before end of the day!"
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Tommy Ethridge

August 26, 2025

5  out of  5
rating by Tommy Ethridge
"Excellent service. Better than expected. Highly recommend this agency over any of the others. My wife was exactly right!"
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fredrick brabson

August 25, 2025

5  out of  5
rating by fredrick brabson
"Stephanie always goes above and beyond for our family. Her entire team is phenomenal and working with her has been and will always be a pleasure. She is truly "like a good neighbor"!"
We responded:
"Always THRILLED to be of service. 👏🏽👏🏽"
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Leonard McCrary

August 15, 2025

5  out of  5
rating by Leonard McCrary
"Very pleasant experience working with Ms Stephanie! She worked past her normal hours on a Friday evening to assist me and my family! Highly recommend 10/10"
We responded:
"Mr Leonard I am honored to be of service to your beautiful family. Thank you for choosing me. 👏🏽"
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Philippe Boss

August 6, 2025

5  out of  5
rating by Philippe Boss
"Stephanie and her team are always courteous, quick and very resourceful. They have helped us in a timely manner and provided us with a great insurance quote. Everyone is always friendly and explain everything thoroughly."
We responded:
"Philippe …I am honored to be of service to you and Amy. 👏🏽👏🏽"
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Britt Baker

July 31, 2025

5  out of  5
rating by Britt Baker
"I can’t say enough about the professionalism Stephanie demonstrated when walking me through my life insurance purchase for my daughter and I. She let me know what to expect during the application process and fully explained the benefit of each plan, which made me feel solid in my decision. She is high energy and knowledgeable. If you want a thorough and high end experience see Stephanie!"
We responded:
"Thrilled that you chose me to assist with this important PROTECTION for your family. Thrilled to be your crush partner. 👏🏽👏🏽"
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Maria Lopez

July 29, 2025

5  out of  5
rating by Maria Lopez
"Got all I needed taken care of in one visit. Love the vibes and personality, Thank You. Always works with my needs and my Fam."
We responded:
"Thrilled to be your risk professional ✅"
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Marc Cardwell

July 15, 2025

5  out of  5
rating by Marc Cardwell
"Stephanie was the agent for my dad's homeowners policy, which we had to cancel when he sold his home. They made it super easy to cancel, and a year later I discovered a refund check. Thinking it no longer valid, I called her and she was helpful & friendly, and got this resolved. It speaks volumes that she'd be so helpful for a former customer."
We responded:
"Thrilled to be your risk professional ✅"
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Laura Carpenter

July 14, 2025

5  out of  5
rating by Laura Carpenter
"Stephanie has been my State Farm agent for almost ten years now, and I love her! I have moved around some and still choose to keep her as my agent because she is so helpful and knowledgeable!!"
We responded:
"Laura…it is our pleasure to serve you now for nearly 7 years. Thank you for choosing us. We will never waiver in giving you and all of our customers 5-STAR service ⭐️⭐️⭐️⭐️⭐️"
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Becky

July 14, 2025

5  out of  5
rating by Becky
"Stephanie is hands-down the best agent I've ever had. She knows insurance and she knows her customer and is always working to get you the best coverage at the best price! I have recommended her to family and friends and they have actually switched because she's good at what she does and she saved them money! Highly recommend Stephanie and her team!!"
We responded:
"Thrilled to be your risk professional ✅"
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Felix Booker

July 1, 2025

5  out of  5
rating by Felix Booker
"Hands down, best insurance firm around!"
We responded:
"Thrilled to be your risk professional ✅"
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Donya Walker

June 26, 2025

5  out of  5
rating by Donya Walker
"Ms. Stephanie Hale-Smith and her Team are amazing. They always make sure I have what I need and that my small business Community Tutoring is taken care of."
We responded:
"Ms. Donya we are thrilled to hep you with all of your insurance needs. So proud of the GREAT work you are doing to help kids achieve excellence in learning. "
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Dyron Birdwell

June 19, 2025

5  out of  5
rating by Dyron Birdwell
"Excellent! Answered all my questions, and she is always excited to help in anyway."
We responded:
"Thank you Dyron. It has been my pleasure to be of service to you and your beautiful family"
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Donna Denton

June 19, 2025

5  out of  5
rating by Donna Denton
"Always friendly and helpful. Can't imagine having insurance with anyone else 💜"
We responded:
"Thank you 😊 "
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Annettra Middleton

June 19, 2025

5  out of  5
rating by Annettra Middleton
"Stephanie is very informative and she WILL get you the best rates for life insurance, homeowners insurance and car insurance! I recently switched to State Farm after being with my insurance company for over 25 years and now I am saving almost $100 dollars a month on my car insurance with the same coverage! She is AWESOME!!!!"
We responded:
"Thank you Ms.ANNETTRA.…I am thrilled that you are my customer 👏🏽👏🏽👏🏽"
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Tosha Wilkerson

June 16, 2025

5  out of  5
rating by Tosha Wilkerson
"Ms. Stephanie is ALWAYS quick to respond to my needs and very helpful as well."
We responded:
"Thank you Toysha…it is my pleasure to be of service. Thank you for a 5-⭐️⭐️⭐️⭐️⭐️ rating. 👏🏽👏🏽"
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Pamela Grant-Stovall

April 25, 2025

5  out of  5
rating by Pamela Grant-Stovall
"I want to thank Stephaine Hale-Smith for her help with our insurance policy. You were so patient, transparent and knowledgeable, and we really appreciate you taking the time to explain every detail and step process. We have never experienced so much dedication with going above and beyond to meet our needs. Sincerely, Pamela Stovall"
We responded:
"Ms. Pam…it was my PLEASURE to be of assistance. So happy that we got things CORRECTED to including a refund. Thrilled to be your risk partner 👏🏽👏🏽"
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Darren King

April 1, 2025

5  out of  5
rating by Darren King
"Helped me with pricing & understanding for full coverage."
We responded:
"Darren we are so pleased that you chose us. We will take great care of all your insurance needs. Grateful that your dad referred you to us.👏🏽👏🏽"
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Dawn Thomas

March 19, 2025

5  out of  5
rating by Dawn Thomas
"Agent Stephanie Hale-Smith is a pleasure to work with and helped me navigate a homeowners insurance claim for a roofing repair. There were a few hurdles in the claims process and she helped get it over the finish line and completed. I received the reimbursement and repair work is scheduled. I'm very pleased with Stephanie and her team. You will be, too!"
We responded:
"Ms Dawn .. we are thrilled to be of service and happy that you repairs are underway. Thank you for choosing Steph Hale-Smith State Farm😊"
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Paddy Donohoe

March 6, 2025

5  out of  5
rating by Paddy Donohoe
"I love Stephanie and her staff. They make sure to explain everything in your policy and make you feel that you have made the right decision to trust State Farm with all you insurance needs. The service is unbeatable."
We responded:
"Mr. Patrick .. thank you for choosing us. Desiree and I are thrilled to be your risk partner. 😊"
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LaKeisha Willis

March 3, 2025

5  out of  5
rating by LaKeisha Willis
"My experience with Ms. Stephanie was excellent! She really showed that she was looking out for my best interests to help me maintain my coverages with the minimal expense for my circumstances. She is always efficient, professional and timely with her response and does not delay with providing information or look into options to help me. I would recommend Ms. Stephanie to all my friends and family!!"
We responded:
"Ms. Lakeisha I am THRILLED to be your friend and risk partner. Please refer me to ALL OF YOUR FRIENDS 👏🏽👏🏽"