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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Felix Booker

July 1, 2025

5  out of  5
rating by Felix Booker
"Hands down, best insurance firm around!"
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Donya Walker

June 26, 2025

5  out of  5
rating by Donya Walker
"Ms. Stephanie Hale-Smith and her Team are amazing. They always make sure I have what I need and that my small business Community Tutoring is taken care of."
We responded:
"Ms. Donya we are thrilled to hep you with all of your insurance needs. So proud of the GREAT work you are doing to help kids achieve excellence in learning. "
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Dyron Birdwell

June 19, 2025

5  out of  5
rating by Dyron Birdwell
"Excellent! Answered all my questions, and she is always excited to help in anyway."
We responded:
"Thank you Dyron. It has been my pleasure to be of service to you and your beautiful family"
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Donna Denton

June 19, 2025

5  out of  5
rating by Donna Denton
"Always friendly and helpful. Can't imagine having insurance with anyone else 💜"
We responded:
"Thank you 😊 "
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Annettra Middleton

June 19, 2025

5  out of  5
rating by Annettra Middleton
"Stephanie is very informative and she WILL get you the best rates for life insurance, homeowners insurance and car insurance! I recently switched to State Farm after being with my insurance company for over 25 years and now I am saving almost $100 dollars a month on my car insurance with the same coverage! She is AWESOME!!!!"
We responded:
"Thank you Ms.ANNETTRA.…I am thrilled that you are my customer 👏🏽👏🏽👏🏽"
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Tosha Wilkerson

June 16, 2025

5  out of  5
rating by Tosha Wilkerson
"Ms. Stephanie is ALWAYS quick to respond to my needs and very helpful as well."
We responded:
"Thank you Toysha…it is my pleasure to be of service. Thank you for a 5-⭐️⭐️⭐️⭐️⭐️ rating. 👏🏽👏🏽"
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Pamela Grant-Stovall

April 25, 2025

5  out of  5
rating by Pamela Grant-Stovall
"I want to thank Stephaine Hale-Smith for her help with our insurance policy. You were so patient, transparent and knowledgeable, and we really appreciate you taking the time to explain every detail and step process. We have never experienced so much dedication with going above and beyond to meet our needs. Sincerely, Pamela Stovall"
We responded:
"Ms. Pam…it was my PLEASURE to be of assistance. So happy that we got things CORRECTED to including a refund. Thrilled to be your risk partner 👏🏽👏🏽"
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Darren King

April 1, 2025

5  out of  5
rating by Darren King
"Helped me with pricing & understanding for full coverage."
We responded:
"Darren we are so pleased that you chose us. We will take great care of all your insurance needs. Grateful that your dad referred you to us.👏🏽👏🏽"
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Dawn Thomas

March 19, 2025

5  out of  5
rating by Dawn Thomas
"Agent Stephanie Hale-Smith is a pleasure to work with and helped me navigate a homeowners insurance claim for a roofing repair. There were a few hurdles in the claims process and she helped get it over the finish line and completed. I received the reimbursement and repair work is scheduled. I'm very pleased with Stephanie and her team. You will be, too!"
We responded:
"Ms Dawn .. we are thrilled to be of service and happy that you repairs are underway. Thank you for choosing Steph Hale-Smith State Farm😊"
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Paddy Donohoe

March 6, 2025

5  out of  5
rating by Paddy Donohoe
"I love Stephanie and her staff. They make sure to explain everything in your policy and make you feel that you have made the right decision to trust State Farm with all you insurance needs. The service is unbeatable."
We responded:
"Mr. Patrick .. thank you for choosing us. Desiree and I are thrilled to be your risk partner. 😊"
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LaKeisha Willis

March 3, 2025

5  out of  5
rating by LaKeisha Willis
"My experience with Ms. Stephanie was excellent! She really showed that she was looking out for my best interests to help me maintain my coverages with the minimal expense for my circumstances. She is always efficient, professional and timely with her response and does not delay with providing information or look into options to help me. I would recommend Ms. Stephanie to all my friends and family!!"
We responded:
"Ms. Lakeisha I am THRILLED to be your friend and risk partner. Please refer me to ALL OF YOUR FRIENDS 👏🏽👏🏽"
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Kayla Reed

February 7, 2025

5  out of  5
rating by Kayla Reed
"Very Professional and I’m tell all my friend and family about Mrs.Hale-Smith she is good at what she does I recommend to everyone in the oak ridge area looking for life insurance.."
We responded:
"Ms Kayla…I am THRILLED that you did an online search and found me. Honored to help you protect you and your family’s beautiful lives. Thank you 😊"
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Leslie bazzoon

January 1, 2025

5  out of  5
rating by Leslie bazzoon
"Stephanie is definitely a full service shop that provides superior customer service. She was always helpful and willing to step in during the claims process."
We responded:
"Always THRILLED to be of service to an AMAZING friend and customer 👏👏😀"
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Stanford Davis

December 11, 2024

5  out of  5
rating by Stanford Davis
"Making the move from my former insurance company to bundling my home and auto insurance with Stephanie Hale-Smith State Farm was one of the best decisions I have ever made! She is one of the most attentive, caring people that I have ever worked with. A few weeks ago I accidentally hit a deer. I had a bit of fear going into the process (especially because I was a new client) but those fears were quickly assuaged. Within 5 minutes after the accident I was able to reach a claims agent (It was on a Sunday morning), and started getting the ball rolling on the repairs. They didn't tell me where to take my vehicle like some agencies. They had an exhaustive list of local collision centers that they have relationships with that I could choose from and they also reserved the rental car for me. The process was absolutely seamless and my truck was repaired quickly. I had a question and although Stephanie was at a sales conference she took the time out of her schedule to answer my phone call. She even knew it was me calling! For all of your Home, Auto, and Life Insurance needs I highly suggest that you get in touch with Stephanie Hale-Smith!"
We responded:
"Mr. Davis… are THRILLED & HONORED to WIN your business. Please refer us to others who DESERVE 5-STAR service with ALL their insurance needs. Again… THRILLED & HONORED 👏"
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Sierra Chade

December 11, 2024

5  out of  5
rating by Sierra Chade
"Desiree and Stephanie are the absolute best! Anytime I need help, Desiree is always available to assist and explain questions or concerns I might have. Customer service is always great!"
We responded:
"Sierra thank you telling current and potential customers about the professional, responsive and 5-STAR experience they can expect from Desiree. She is THE BEST. We are thrilled to be of service 👏"
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Spancer Dong

December 6, 2024

5  out of  5
rating by Spancer Dong
"Really Nice service. Best choice."
We responded:
"Thrilled to be your agent👏👏"
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Berenice Lopez

December 5, 2024

5  out of  5
rating by Berenice Lopez
"Stephanie and Desiree have been great mentors. It's been wonderful working with them."
We responded:
"Teamwork is the WINNER for our amazing customers 👏"
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TYRONE BEAN

November 27, 2024

5  out of  5
rating by TYRONE BEAN
"Stephanie is always able and happy to take care of my concerns with a smile! I love her customer service!"
We responded:
"Thank you Mr. Bean we are thrilled to be of service. Thank you for choosing us. "
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Stevorgo Penson

November 25, 2024

5  out of  5
rating by Stevorgo Penson
"Best in town"
We responded:
"Simply the best rating ever 5 STARS THANK YOU FIR CHOOSING SHS STATE FARM. "
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Sanchez Harley II

November 20, 2024

5  out of  5
rating by Sanchez Harley II
"Great energy and works quick to handle any issues i may have. Stephanie Hale-Smith is the best in the business!"
We responded:
"Sanchez…we are excited to be of service. Thank you for CHOOSING us😀"
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HECTOR CASTELLANO

November 19, 2024

5  out of  5
rating by HECTOR CASTELLANO
"No matter my needs or concerns Stephanie Hale-Smth and her office colleagues always come thru for me"
We responded:
"Mr. Hector we are thrilled to be of service. Thank you for ALEYS CHOOSING us😀"
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Curt Raether

October 9, 2024

5  out of  5
rating by Curt Raether
"Stephanie goes above and beyond for us. Definitely recommend her."
We responded:
"Mr. Curt … it is an honor and pleasure to be of service to your family 😀"
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Phillip Ward

September 28, 2024

5  out of  5
rating by Phillip Ward
"Great service"
We responded:
"Thrilled to be of service. Thank you for sharing how you experienced our team. Call us for all your insurance needs. "
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David Jones

September 26, 2024

5  out of  5
rating by David Jones
"Stephanie and all of her staff are extremely helpful, courteous, and will make sure that all of your insurance needs are met. I'm so happy to have all of my insurance policies, home, auto, and life with State Farm."
We responded:
"Mr David …we are thrilled to take care of ALL your insurance needs. Thank you Sir👏 "
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Berenice l

August 27, 2024

5  out of  5
rating by Berenice l
"My dad has been a costumers of Stephanie for years and she takes great care of us. I highly recommend to come and check out State farm."
We responded:
"Thrilled to be of service to your family 👏"