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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Sharon Beard

Sharon Beard

October 15, 2025

5  out of  5
rating by Sharon Beard
"Stephanie / with State Farm is excellent to work with. She goes up and above to help you. Very reasonable priced and answers any questions you may have. She is also a faith based and honest person. I’ve been with them for 6 years and can’t say anough about her and the company"
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Gilberto Arellano

October 3, 2025

5  out of  5
rating by Gilberto Arellano
"Opening new business and I dropped by with no appointment, Stephanie and Britt helped me with everything I theee at them. They are WONDERFUL. Highly recommend."
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Tammie Martin

October 3, 2025

5  out of  5
rating by Tammie Martin
"Mrs. Smith is polite friendly and very professional in her work. She is knowledgeable and informative about her business practices and it is exuding when she engages with her customers providing information and answering questions."
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Kayla Brown

September 30, 2025

5  out of  5
rating by Kayla Brown
"First time purchasing life insurance outside of the life insurance that is offered through my employer. And I must say, Stephanie Hale-Smith explained everything so clearly for me to understand what’s best for my family and I. Highly recommend!"
We responded:
"Ms. Kayla your decision to make this investment for your family..means one important word….LOVE❤️. Thank you for choosing me to assist. "
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Michael

September 29, 2025

5  out of  5
rating by Michael
"My agent is awesome"
We responded:
"Thank you sir😊"
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Mike Bell

September 26, 2025

5  out of  5
rating by Mike Bell
"Stephanie Hale-Smith knows her stuff and goes out of her way to ensure (and INSURE) we get the best coverage, great advice, and prompt action on claims. 5 Stars"
We responded:
"It is going to be a MERRY CHRISTMAS 🎄for many. BECAUSE OF YOU👏🏽👏🏽👏🏽"
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Barbara Blanton

September 24, 2025

5  out of  5
rating by Barbara Blanton
"I switched to Stephanie and her team for convenience and got so nuch more. I ❤️ her!!!"
We responded:
"So thrilled to be your friend and risk partner. "
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sara chesser

September 24, 2025

5  out of  5
rating by sara chesser
"My agent Stephanie and her team are super professional and responsive. Worth all the stars. Highly recommend."
We responded:
"Sara thanks for all the years of being your neighbor and agent. So thrilled that your mother is choosing my agency too😊👏🏽"
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Arion Kitchen

September 22, 2025

5  out of  5
rating by Arion Kitchen
"I feel like a valued customer because the customer service is 5 stars. This office will treat you like family."
We responded:
"Thank you for trusting me as your risk protection partner. Your confidence means so much. So very thrilled that you choose us. 👏🏽👏🏽"
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Karen McLeod

September 20, 2025

5  out of  5
rating by Karen McLeod
"Explained a change to my policy"
We responded:
"Thrilled to be your risk professional and friend👏🏽😄. "
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Alise Shegog

September 19, 2025

5  out of  5
rating by Alise Shegog
"Stephanie always provides “Excellent” customer service. For example, she always answers questions and take the time to explain coverage concerning my home and car. She sent me copies of my car insurance coverage at night when I needed it and lastly, she also found the time to answer my call even on Friday evening. Love Her!!!"
We responded:
"So very thrilled to be your risk professional and friend👏🏽😄. "
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Carmen Jones

September 19, 2025

5  out of  5
rating by Carmen Jones
"Someone always answers the phone when I call the office or they will get back to me that same day. Any questions or concerns I have they get it answered within a day or two. They are very personable and show an interest in your needs and not treat you as just another numbered client. Even my son likes this office for that very reason."
We responded:
"Thrilled to be your risk professional and friend👏🏽😄. "
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Trent L. Payne

September 19, 2025

5  out of  5
rating by Trent L. Payne
"Stephanie and her team have been our insurance agent for a few years now and she has been helpful along the way. She is always quick to respond and works to be as helpful as possible."
We responded:
"Thrilled to be your risk professional and friend👏🏽😄. "
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Cliff Phillips

September 18, 2025

5  out of  5
rating by Cliff Phillips
"Saved me again, thanks Stephanie 👍"
We responded:
"Thrilled to be your risk professional and friend👏🏽😄. "
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Caitlyn Adkins

September 18, 2025

5  out of  5
rating by Caitlyn Adkins
"Stephanie has always gone above and beyond as our agent. She calls and emails back quickly, and is always very honest and I trust her advice on what path to take with our insurance coverage. Very highly recommended!"
We responded:
"So excited for your family on the new house. Thrilled to be your risk professional and friend👏🏽😄. "
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Mike Rivera

September 18, 2025

5  out of  5
rating by Mike Rivera
"Our agent Stephanie is awesome. She gets back to me right away and will do what she can for us. We appreciate her."
We responded:
"Thrilled to be your risk professional and friend👏🏽😄. "
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Cameron

September 17, 2025

5  out of  5
rating by Cameron
"Stephanie is so amazing and helpful in my time of need. She is so supportive and not only is she my agent. But I consider her a family member. Thank you for all you’ve done for me."
We responded:
"🙏🏽🙏🏽🙏🏽🙏🏽"
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Mattie Gallaher

September 11, 2025

5  out of  5
rating by Mattie Gallaher
"My agent does an excellent job. I can always talk with her and get an honest a d prompt response...she is SMART TOO."
We responded:
"So thrilled to be of service…thank you for choosing Steph Hale-Smith State Farm😊"
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Charles Fink

September 11, 2025

5  out of  5
rating by Charles Fink
"Great job , courteous , prompt. Highly recommend"
We responded:
"Thrilled to be of service 😊"
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Malcolm B

September 5, 2025

5  out of  5
rating by Malcolm B
"5 star experience!! Explained. Everything’s well and helped me secure stuff for my future that I wouldn’t have been about to do with Ms. Stephanie! Thanks again and I would recommend her to anyone that need help with any insurance!"
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robert nobles

September 4, 2025

5  out of  5
rating by robert nobles
"What an amazing concierge service and awesome engagement. Stephanie is amazing and the company deserves all 5 stars plus some!!"
We responded:
"Thrilled to be of service in assisting with ALL risk needs for your wonderful family👏🏽👏🏽😊"
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rmaddenc

August 28, 2025

5  out of  5
rating by rmaddenc
"Stephanie is always very responsive and helpful! She really advocated for me when resolving a claim. Highly recommend."
We responded:
"Thrilled to be your risk professional. "
Profile photo of Joy L (Joyful)

Joy L (Joyful)

August 27, 2025

5  out of  5
rating by Joy L (Joyful)
"Stephanie Hale-Smith and her team have been absolutely wonderful to work with for our home and auto insurance. She has helped us navigate a very difficult home claim and working with multiple State Farm Adjusters throughout this Summer regarding our claim and every time we reach out to her she responds and assists us immediately! I highly recommend and her and her office to everyone looking for a new insurance agent!"
We responded:
"Joy and Zach so sorry that you and your family experienced this interruption. Looking forward with you to getting you all back in your home very soon. Honored to be of service. "
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Trina Watson

August 27, 2025

5  out of  5
rating by Trina Watson
"I absolutely LOVE Stephanie and her team! Their customer service is exceptional and beyond measure!! I was seeking an insurance quote for my auto and home. I called the office, they listened to what I needed for my family, and they quickly provided me with an exceptional rate. They went above and beyond to clearly explain all the benefits associated with my insurance. They truly care about the customers’ needs, and they take pride in their service! I highly recommend Stephanie and her team for your insurance needs. Don’t delay, call the best agent today!"
We responded:
"Wow…Ms. Trina we are so honored that you and Mr. Watson chose us as your risk partner for all your insurance needs. "
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Robert

August 26, 2025

5  out of  5
rating by Robert
"Excellent quick service_highly recommend"
We responded:
"Thank you Mr. Britt and I are thrilled that you chose us as your risk partners. "