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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Sissy ALBAUGH

Sissy ALBAUGH

May 8, 2026

5  out of  5
rating by Sissy ALBAUGH
"Stephanie is always ready to help answer any question. She explains everything in detail so it's easy to understand. Stephanie is always very polite and easy to talk to. I would highly recommend her. She's the best agent I have ever had. ☺️💫"
We responded:
"Thank you Ms. Sissy…I am Thrilled to be your best agent ever😊"
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Matthew Blinkhorn

May 5, 2026

5  out of  5
rating by Matthew Blinkhorn
"Stephanie and all her agents are easy to deal with and very helpful. They take the time to explain the policies with you and help to find the best coverage to suit your needs."
We responded:
"Thank you Matt …we will miss you. Blessings as you travel back to Canada. 😊"
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Pirate Life

May 4, 2026

5  out of  5
rating by Pirate Life
"Want thank ms Smith and her staff She's always there to help you and ive called her alot but they are great to do business with, id recommend them to anyone .you can find cheaper insurance but I gurantee you wont get the service to with it ,thanks again to Ms Smith and her team"
We responded:
"Thrilled to be of service 😊"
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Scott Fuller

May 2, 2026

5  out of  5
rating by Scott Fuller
"5 Stars….all the way. I’ve been with State Farm for over 45 years. Dealing with an adjuster can sometimes be a challenge. When I had a challenge recently, I asked if Stephanie could help. My claim was settled the next day. She and her team are always professional, courteous, and accommodating. If you are searching for an Agency or unhappy with the one you have, I strongly recommend you give them a call!!"
We responded:
"Mr. Scott..we are thrilled to be of service👏🏽😊"
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C. Duncan

April 28, 2026

5  out of  5
rating by C. Duncan
"Always a pleasure working with this office"
We responded:
"Thrilled to be your agent "
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Stan Duncan

April 25, 2026

5  out of  5
rating by Stan Duncan
"Stephanie is the best agent, ever. She's everything you could want: courteous, professional, prompt and helpful. If you're new to the area or comparing rates, call her office. I'm very satisfied with my coverages and cost. Ecstatic with her agency. 5 stars!"
We responded:
"Speaking of best ever...so are you. You are among my best customers ever!!!! Thrilled to be your agent and ready to assist with all of your insurance needs. Thank you sir!!!"
Profile photo of Alfredo Galindo-Uribarri

Alfredo Galindo-Uribarri

April 21, 2026

5  out of  5
rating by Alfredo Galindo-Uribarri
"Stephanie’s office is very responsive and professional. While I disagree with some of the policies of State Farm I have only good words about Stephanie and her agency."
We responded:
"Mr. Alfredo…it is an honor to be of service to a 25-year State Farm customer. Your confidence means a lot. Do not hesitate to call on my team for all of your risk protection needs. Enjoyed our meeting today. 👏👏"
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Emily Cambron

April 21, 2026

5  out of  5
rating by Emily Cambron
"State Farm makes home owning and driving a confident experience in the fact of knowing that not only is everything fully covered but also prepared for anything that may arise! Highly recommend Steph Hale-Smith as an agent."
We responded:
"Thrilled to assist with All of your risk protection needs 👏🏽😊"
Profile photo of Marc W (Sir_Meowsalot)

Marc W (Sir_Meowsalot)

March 27, 2026

5  out of  5
rating by Marc W (Sir_Meowsalot)
"I have been a State Farm customer for close to 50 years. Stephanie and her team are outstanding, responsive and very helpful! I especially appreciate Stephanie's positive, enthusiastic and caring attitude. I highly recommend her if you are looking for an insurance agent!"
We responded:
"Mr. Wise we are THRILLED that your beautiful home is still protected by State Farm . I am even more thrilled to be your agent. 😊"
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Danette ElliottMullens

March 24, 2026

5  out of  5
rating by Danette ElliottMullens
"She is always on top any issues. Whenever I need help or just a simple question, she calls or texts immediately. So reassuring. We had a big claim years ago and she super walked with us and stood by ourside. She is reliable and honest."
We responded:
"Thrilled to your agent 😊"
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Tyrone Shaw

March 19, 2026

5  out of  5
rating by Tyrone Shaw
"I’ve known Stephanie for a few years now, and after losing touch for a while, I recently reconnected with her to get both life and auto insurance set up. I’m glad I did. She’s always been genuine, honest, and truly helpful—never pushy, just focused on making sure I understood my options and got what actually fit my needs. That kind of transparency is rare. Beyond just being great at what she does, she’s honestly one of my favorite people to work with. If you’re looking for someone you can trust who really looks out for you, I highly recommend her."
We responded:
"Thrilled to help with all your insurance needs. "
Profile photo of Phan Nguyễn công

Phan Nguyễn công

March 18, 2026

5  out of  5
rating by Phan Nguyễn công
"She was very dedicated in introducing and helping me."
We responded:
"Thrilled to be of service 👏🏽👏🏽"
Profile photo of Angela Lowe

Angela Lowe

March 16, 2026

5  out of  5
rating by Angela Lowe
"Stephanie and her team are the best around. Come here if you want good rates! They are awesome!!!!"
We responded:
"Thank you Ms. Angela. It is an honor to be of service to you and your family for so many years. You are the best👏🏽👏🏽"
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Ean McQuay

March 13, 2026

5  out of  5
rating by Ean McQuay
"We have had an amazing experience with Stephanie at State Farm. She truly goes above and beyond to take care of my family and make sure we are always covered and protected. Stephanie is extremely knowledgeable, responsive, and always takes the time to explain things clearly so we understand our options. What I appreciate most is how much she genuinely cares about her clients. She treats us like family, not just another policy number. Anytime we’ve had a question or needed help, she’s been quick to respond and always finds the best solution for us. If you’re looking for an insurance agent who is professional, trustworthy, and truly has your best interests at heart, I highly recommend Stephanie. She has been incredible to work with and we’re grateful to have her looking out for our family."
We responded:
"Ean and Kelly … we are grateful that long time State Farm customers like you choose us to assist with ALL your risk needs. Serving you is like serving family. Thrilled to be your agent. 👏🏽👏🏽"
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Lydia Sharp

March 12, 2026

5  out of  5
rating by Lydia Sharp
"Great customer service: prompt, courteous, efficient."
We responded:
"5 STARS from amazing customers like Mr. & Mrs. Pride is the highlight of my day. Thrilled to be your agent."
Profile photo of Usama Shahbaz

Usama Shahbaz

March 10, 2026

5  out of  5
rating by Usama Shahbaz
"Stephanie was absolutely great! I had to file a claim, and she immediately booked an appt for me. She made the claim very easy for me and also gave me a detailed explanation of my coverage. She also made sure the agent over the other end took care of important coverage which reduced my deductible."
We responded:
"Thrilled to be of service. So sorry this happened but happy that you have the protection to get it repaired. 🙂"
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Robert Gianferante

March 8, 2026

5  out of  5
rating by Robert Gianferante
"Professional, kind and trustworthy. 10/10"
We responded:
"Thrilled to meet you and to assist with all of your risk protection needs "
Profile photo of Rachel Underwood

Rachel Underwood

March 6, 2026

5  out of  5
rating by Rachel Underwood
"She does and good job and anwers my questions"
We responded:
"Thrilled to be of service "
Profile photo of Lawrence Wise

Lawrence Wise

March 4, 2026

5  out of  5
rating by Lawrence Wise
"Stephanie has been a big help to me while working on my parents’ place. She is kind and communicative. It’s nice to have an agent that will explain clearly and be available to talk when needed. Thank you, Stephanie!"
We responded:
"Thank you Mr. Lawrence we are thrilled to be of service. "
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corey jarmon

March 2, 2026

5  out of  5
rating by corey jarmon
"Cant say enough about Mrs. Hale, she always takes care of all of my insurance needs without delay. Her and her staff are also very friendly makes you kinda feel like family and I live that"
We responded:
"Thrilled to be of service to your ENTIRE family 😣🙏🏽✅ indeed you ate FAMILY😊😊"
Profile photo of Mason Gaskin

Mason Gaskin

February 27, 2026

5  out of  5
rating by Mason Gaskin
"Very polite and helpful. 10⭐️"
We responded:
"So happy we got you taken care of👏🏽👏🏽👏🏽"
Profile photo of Konda Jones

Konda Jones

February 27, 2026

5  out of  5
rating by Konda Jones
"⭐️⭐️⭐️⭐️⭐️ I’ve been with Stephanie Hale-Smith and her team for over five years, and she has consistently provided exceptional service. She offers some of the best advice and thoughtful strategies for both our car and home insurance needs. What truly sets her apart is her responsiveness and genuine care. She always returns calls promptly and takes the time to ensure we understand our options. It’s clear she truly cares about her clients. I highly recommend Stephanie — she’s one of the best!"
We responded:
"Ms Konda I am Thrilled that you and your family choose me to assist with all of your risk needs. "
Profile photo of Gordon Clark

Gordon Clark

February 26, 2026

5  out of  5
rating by Gordon Clark
"I received nothing but world-class service from Stephanie and her staff prices are more than fair couldn't ask for any better"
We responded:
"Mr. Gordon …we are THRILLED to be of service. Thank you for CHOOSING us. 👏🏽👏🏽😊"
Profile photo of Kathleen Stephens

Kathleen Stephens

February 23, 2026

5  out of  5
rating by Kathleen Stephens
"Can’t say enough about Stephanie … she never hesitates to return my calls. Had helped me on various issues concerning car insurance, long term care or rental questions. She’s the best!!!!!"
We responded:
"Thank you Ms Kathleen . You and Mr. Raymond are FAMILY. Thrilled to be of service. 👏🏽😊"
Profile photo of Theresa Smith

Theresa Smith

February 17, 2026

5  out of  5
rating by Theresa Smith
"Stephanie is a Shining, Guiding Light to me. She explained everything that I needed to know and plus she took her precious time and didn't make me feel like I was not wanted in her office. Steph, you ROCK!!!! May God continue to Bless You!!!!"
We responded:
"So happy they you made the Switch. Thrilled to be of service. 👏🏽😊"